FREQUENTLY ASKED QUESTIONS

As a Distributor, ORGANO will create your OGPay account on your behalf. You will receive an activation email containing your temporary password and a link to begin the activation process.

If you haven’t received your account activation email once your first commission is due, please contact Organo Gold Distributor Services, and we will gladly assist.

For Europe

+39-02-91294817 (Italy)
+34-91-2768573 (Spain)
+49-691-70776639 (Germany)
+43-120-6091875 (Austria)
+34-91-2768573 (Spain)
+31-707709225 (Netherlands)
+36 80088224 (Hungary)
+33-157-329245 (France)
+32-27-006663 (Belgium)
+30-21-30022588 (Greece)
+357-22-232246 (Cyprus)
+351 213665253 (Portugal)
+358 800 417 446 (Finland)
+46 020 109 191 (Sweden)
+40-800-400713 (Romania)
+44 203-6847469 (UK/Ceska Republika/Ireland/
Poland/Republika Slovenija/Slovakia)
[email protected]

USA, Canada, Jamaica

1-877-674-2661
[email protected]

South Africa

+27 800172953
[email protected]

Tanzania:

411 200086
[email protected]

Kenya:

+254 207602035
[email protected]

Your username is your Organo Distributor ID. If you do not know your Distributor ID, please contact [email protected]

Please contact your Organo Customer Service to update your information.

Managing your Transactions

Transaction Types:

  • Transfer Mobile wallet funds to an OGPay Debit Card/Virtual Debit Card
  • Load your mobile Wallet Account from a U.S. Bank Account
  • Transfer Mobile Wallet Funds to a U.S. Bank Account
  • Send Mobile Wallet Funds to another Mobile wallet account
  • Request Payment from another Account
  • Load your mobile Wallet Account from a Credit Card

You can move money to any U.S. personal checking account from your OGPay. Money movement usually takes 3-4 banking days.

To transfer funds from your OGPay to a bank account, log in to your OGPay account Click on ‘Manage Scheduled Transactions.’ This section allows you to manage your transactions by scheduling loads, requesting funds, and transferring funds. You can schedule a one-time transaction or recurring transactions based on pre-designed settings.

To set a new destination account for your funds, log in to your OGPay and select ‘Transaction Type.’

  1. Then select ‘Bank Account’ under ‘Transfer Money To.’
  2. Enter the required account information. Please make sure to verify that your banking information is correct, as incorrect information may cause significant delays in your transfer.
  3. Add the amount to transfer, pin, and transaction date.
  4. Confirm your information is correct and click on ‘Submit.’
  5. Once you have successfully created your transfer method, you can select whether to set up one-time or recurring transactions.

Account Management

To download the OGPay app, click on the appropriate link below. You can also search for it on the App Store and Google play as “OGPay Unified Signal.”

Android iOS

Enter your Login ID and Password in the app’s login screen and sign in.
Optional: select Save Login ID to save your Login ID. Note that we do not save your Password.

You’ll receive a security code via SMS. Enter it to continue signing in.

Log in to your account and select ‘Account.’ Select ‘Password’ and enter your existing password. Select a new password, confirm it, and click ‘Update.’
Please note: Passwords must contain 6-15 characters and cannot be reused.

  1. To reset your password, select ‘Forgot Password’ on the home page and enter your username registered with the OGPay Portal.
  2. You’ll soon receive an email with a password reset link inside. Follow the link and enter a new password you have not previously used.
  3. Confirm the new password and click on ‘Submit.’

  1. To reset your username, select ‘Forgot Username’ on the home page and enter your mobile number or mobile wallet number registered with the OGPay Portal.
  2. You’ll soon receive an email with your username reset link inside. Follow the link and enter a new username you have not previously used.
  3. Confirm the new username and click on ‘Submit.’

My Virtual Debit Card

Log in to your OGPay account and select ‘Virtual Debit Card,’ under ‘Mobile Wallet.’ Your OGPay Virtual Debit card can be used for all online purchases. Keep this information secured to prevent unauthorized and/or fraudulent charges.

COMING SOON: My OGPay Debit Visa Card

You can find it by visiting ogpaywallet.com on the top right corner of the website, or by following this link:
https://ogpaywallet.com/managementconsole/pdfreader.aspx?filename=OGPayWallet_cardholderagreement_en.pdf

Log in to your OGPay account and click on ‘Add Debit Card.’ Choose a debit card type program, complete the required information, and submit.
*You can order a Virtual Debit Visa Card which will be available for your use immediately.

If you do not receive your card within the delivery times listed above,
please contact Customer Support.

Your Debit Visa Card allows you to:

  • Use funds on your Debit Visa Card anywhere Visa Card is accepted.
  • Withdraw funds from your Debit Visa Card to virtually any ATM worldwide.
  • Move funds from your Mobile Wallet account to any other Unified Signal powered Debit Visa Card in real-time and for FREE.
  • Load Payroll deposits right to your Debit Card
  • Load funds from Western Union onto your Debit Card

Once you receive your card in the mail, you may activate online at www.myogpaywallet.com. Please log in to your online account, click on ‘Activate Companion Card’ and follow the on-screen instructions.

You will not be able to use your card until you have activated your card by accepting the Cardholder Agreement.

You will be provided or prompted to select your personal card PIN during the card activation process.

Debit Visa cards may be issued in the name of a physical individual only.

  • From your computer, log into your OGPay Portal and look for your ‘Transaction History.’ Transactions to view are OGPay Transactions and Debit Card Transactions
  • Using your smartphone, access to your Pay Portal via the mobile app. Click the pancake button on the top left of your screen and look for “view transactions tab.”
  • You can also check it through an ATM.

Your Pay Portal transaction history will be updated with your card transactions a few moments after the card processor receives the transaction information. Please note that not all merchants may immediately submit their card transactions for processing, so you might not see the transactions in your history instantly.

You can use your prepaid card to make cash withdrawals at any ATM bearing the Acceptance Mark displayed on your card front or back. Please refer to your Cardholder Agreement to view your withdrawal limits.

Yes, your Debit Visa Card can be used internationally. If you make a purchase or withdrawal in a currency other than the currency in which your card was issued, the Issuer may assess a foreign currency conversion fee of 3% of the transaction amount.

You can make the same transactions that on the desktop application and view your card balance and history by logging into your account on your mobile application.

Your card type determines your maximum balance. Please refer to your Cardholder Agreement for your maximum balance.

Your Debit Visa card is subject to transaction limits as defined in your Cardholder Agreement under Fees and Limits Schedule.

If you forget your PIN, you can reset it using the Forgot PIN feature found in your online OGPay Portal under ‘PIN management.’
Log in to your OGPay Portal, click on ‘PIN Management,’ and ‘Select Forgot PIN.’

If you believe your Card or Access Code(s) (“PIN”) has been lost or stolen, call the number on the back of your Card or our administrative office at 800-369-8493, or write to us at 2690 Cobb Parkway, Suite A5-232 Smyrna, GA 30080. You should also call the number or write to the address shown here if you believe an electronic transfer has been made using the information from your Card or Access Code(s) (“PIN”) without your permission.

Some merchants may bill under a name other than their operating name, or bill from a state different from where you made your purchase. If you still have questions about the transaction, please contact the merchant directly.

If you believe that a prepaid card transaction has been posted to your account by mistake, you may submit a Prepaid Card Dispute within 60 days of the date that appears on the transaction statement or receipt.

Call the merchant to answer your questions and resolve your prepaid card dispute easier. If this is not resolved, you may want to submit a dispute.

Please note the issuer of your prepaid card. You will find the card issuer displayed on the back side of the card near the bottom. Download the corresponding issuer dispute form and fill it out according to the instructions indicated on the form:

  • Disputes are subject to time limits which vary between 30 and 120 days after the date they appear in your transaction history.
  • Most transactions must be disputed within 60 days of the date when they appear on your transaction history.


CUSTOMER SUPPORT

For complete and up-to-date contact information,
please visit https://support.organogold.com/en/support/home